Delivery

All of my jewellery is London made.

It can take up to 12 working days before your order is shipped. Please be patient with me, I am working as hard as I can to get it out to you as quickly as possible. Please don't hesitate to contact me if you would like to get an estimated delivery time before you purchase something from my on-line shop. Contact me on: karin@karinandreassonjewellery.com

I have added ‘Click & Collect’ as a way of getting your jewellery to you. If your order contains pieces that are available for ‘Click & Collect’ it will automatically come up as a delivery option at check out.

I offer free shipping on UK orders over £100 and European/Interantional orders over £200. UK orders under £100 are charged at £8.35, European orders under £150.00 are charged at £11.50 and other International orders under £150 are charged at £15.00

Due to Brexit, International deliveries from the UK, may incur customs duty and import tax when your parcel arrives in your country. As the buyer, you are the importer of goods and therefore responsible for any applicable customs duties and import taxes. This charge varies from country to country and it is charged by your country's customs and tax department, for further information about this please contact this department in your country. Karin Andréasson Jewellery cannot be held responsible for any of the above charges.

Mainland UK:

Ones your jewellery is made your order is shipped with Royal Mail Special Delivery which is a secure, next working day delivery service and requires a signature upon arrival. You’ll receive a confirmation email ones your order has been shipped.

If you do not receive your parcel within the stated delivery time you can contact me and I will provide you with a tracking number with which you can trace your parcel.

International Delivery within and outside of Europe:

International deliveries are shipped via Royal Mail International Signed for, a secure international delivery service which requires a signature upon arrival.

Your order will arrive within 3-10 working days from date of dispatch.

If you do not receive your parcel within the stated delivery time you can contact me and I will provide you with a tracking number with which you can trace your parcel.

International delivery is the responsibility of the postal service in the destination country and Karin Andréasson Jewellery cannot be held responsible for any delays caused by the local country postal service or customs checks.

If you have any questions regarding delivery, or need an item for a specific date then please do not hesitate to contact me on; karin@karinandreassonjewellery.com

Customs duty and Import tax

International deliveries from the UK, may incur customs duty and import tax when your parcel arrives in your country. As the buyer, you are the importer of goods and therefore responsible for any applicable customs duties and import taxes. This charge varies from country to country and it is charged by your country's customs and tax department, for further information about this please contact this department in your country. Karin Andréasson Jewellery cannot be held responsible for any of the above charges.

Return/refund policy

Our jewellery is made to order and so we are unable to offer refunds. Once the goods have been despatched to you they become your property. Once they are delivered they will be held at your own risk and we will not be liable for their loss or damage. If in the unlikely event of there being a fault with the item please contact us at karin@karinandreassonjewellery.com within 7 days of receipt of your item and we shall arrange for an exchange. Please ensure that the item is returned in its original packaging and unworn in a secure package. We will not be held liable for any damage caused to the item in transit, due to lack of due care on the part of the sender.